IT major CSM Tech taps AI-human synergy, onboards its first AI employee

The tech major has shown that AI would not substitute humans, instead complement and augment them at workplaces

By Our Correspondent

Bhubaneswar, June 21: At a time when the explosive growth of Artificial Intelligence (AI) has fanned worries on the loss of jobs, Odisha-born global IT major CSM Tech has pivoted to human-AI synergy with the onboarding of Medha K, the company’s first non-human employee.

One of the pioneers in integrating human employees with an AI counterpart, CSM Tech has shown that AI would not substitute humans, instead complement and augment them at workplaces.

Medha K is a Knowledge Assistant (KA), integrated with ChatGPT to assist CSM’s internal employees. As an AI-powered Natural Language Processing (NLP) chatbot, it can understand and generate text based on the prompts and keywords the users provide.

Medha K is the human-AI trainer who can fine-tune language models, incorporate human feedback, and employ the most effective learning methods to ensure a seamless experience for everyone.

Priyadarshi Nanu Pany, founder & CEO of CSM Tech said, “The future belongs to symbiotic or collaborative intelligence where humans and AI work in concert to complement and enhance each other’s strengths. Our Medha K chatbot is a testimony to the possibilities that can be unlocked with the right human-AI synergy. Generative AI keeps evolving and we are keen to tap opportunities and develop disruptive solutions”.

Medha K can fine-tune language models, incorporate human feedback, and employ the most effective learning methods to ensure a seamless experience for everyone. It is a formidable text-generating machine that has been fine-tuned with CSM’s Policy content to understand the intricate functioning of the organization. Furthermore, it has been integrated with the ERP employee database to identify individuals and will have access to additional business data like attendance, leave, training, tour, off-boarding, etc. In the future, Medha K is slated to be a useful tool for the company’s critical functions like sales and marketing. The future will also see further enhancements like image and text configuration and video processing. All these capabilities empower Medha K to provide invaluable assistance across functions, added Mr Pany.

“Medha K is a marvel of intelligence, designed to be a highly valuable asset in any organizational setting. With its remarkable ability to mimic human thought processes, Medha K can analyze data and extract insights that optimize trends specific to the job at hand. Unlike human employees, AI never gets physically tired, so it can keep processing information and providing contextually relevant responses as long as you keep feeding it data,” the CMS founder and CEO claimed.

The knowledge assistant is best suited to navigating iterative and mundane tasks. With accurate responses to even rudimentary questions, this AI tool enhances customer experiences (CX). Even without human intervention, Medha K can respond accurately to customer queries using language models, said Mr Pany.

Given the promise of AI-human symbiosis in the future, CSM Tech plans to upgrade Medha K with new features like Voice over implementation wherein any user can search for anything without inputting text. Search implementation would also be improved by feeding more data or providing high-end training to the chatbot.

A research done by Forbes on 1500 companies found that firms achieve the most significant performance improvements when humans and machines work in synergy. AI solutions like Medha K will spur humans and AI to complement and enhance each other’s strengths.

About CSM Technologies

A Bhubaneswar-headquartered IT consulting company, CSM Technologies has proven its excellence in designing and deploying technology solutions in 25 years of operations. CSM Tech earned its stripes first as a GovTech provider and has now matured as a solutions-focused company. The company has built a domain-agnostic Offerings stack populated by IntegratORE (Mining), Tourque (Tourism) and Agrigate (Agriculture) to name just a few. With such innovative products, CSM Tech is helping enterprises to accelerate their digital transformation journey.